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We offer within 5 days after you received your item(s) - Which means we will refund your money if your items are broken within 5 calendar days after you received your items. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
We do not accept returns if the reason is not damaged/defective.
We strongly suggest that orders received must be tried and tested for any issues within 5 days from the date the order was delivered so we can arrange a replacement. If in any case, you received a broken or damaged items please report the issue to us within 5 days from the date delivered for replacement or refund.
Note: Damage" or "Broken" a photo or video must be presented. You may need to return the item back to us.
Every refund request will be investigated by our fulfillment department and it will take 2 - 3 working days to process due to the high volume of orders.
We will apply a refund to the original method of payment within the next 48 hours if you are eligible. Crediting to your account could take up to 7 working days depending on your bank.
We reserve the right to refuse a refund if it has been over 5 days since product was delivered or there is evidence that the damage is due to regular use or in any way caused by the customer.
Subject: [Order Number] Refund ex. 12345 Refund
Body: Attach clear photos that show the damage
We do not accept returns unless the item you purchased is damaged. If you receive a damaged item, please contact us at firstname.lastname@example.org and provide the following information:
To initiate your return simply email us at email@example.com
Email us a Return Request Via firstname.lastname@example.org
Subject: RMA Request
Message: Please make sure to include your Order # (provided in the confirmation email)
*Please NOTE that the shipping and handling fee will not be refunded, all return shipping fee should be paid by the buyer.
Requirements for Returns:
Refunds will be issued after the returns are received.